Still need help? Go to Microsoft Community. After this change is made, the user should see the dial pad appears under Calls within an hour. These actions force an update of the policy in the backend environment of Teams. Grant-CsOnlineVoiceRoutingPolicy -Identity "Ken Myer" -PolicyName "RedmondOnlineVoiceRoutingPolicy" If the diagnositic result from one of the tools shows that the user isn't configured correctly with a routing policy, the tenant administrator must remove the user's OnlineVoiceRoutingPolicy value, and then set the correct value for the policy as shown in the following example: Grant-CsOnlineVoiceRoutingPolicy -Identity "Ken Myer" -PolicyName $Null Set-CsPhoneNumberAssignment -Identity "Ken Myer" -EnterpriseVoiceEnabled $Trueĭirect Routing-enabled users missing dial pad If the diagnostic result from one of the tools shows that the user isn't enabled for Enterprise Voice, but the user account shows that it's enabled in Teams PowerShell, the tenant administrator must toggle the setting off and back on to force an update to the backend as shown in the following example: Set-CsPhoneNumberAssignment -Identity "Ken Myer" -EnterpriseVoiceEnabled $False Microsoft 365 admin users have access to diagnostic tools that they can run within the tenant to verify possible issues that affect the dial pad. Microsoft 365 support self-diagnostics tool (You can also type in names or groups.) To dial a number from Teams, go to Calls, and then enter the number of the person you want to reach by using the dial pad located on the left. Microsoft 365 admin users can run the Teams PSTN Calling Dial Pad test in the context of the user experiencing the symptom. The dial pad can be used like a typical phone to make a call to a phone number. Microsoft Remote Connectivity Analyzer tool Use one of the following diagnostic tools: See Dial pad Configuration to learn how to configure users correctly for Teams PSTN calling.
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